🎙 Listen to the full episode on Spotify, Apple, and YouTube.
In this episode, Daniel Green (Co-Founder & CTO) shares how Faye became one of the fastest-growing, most loved travel protection brands in the U.S.—by obsessing over one idea: solve it now.
Daniel breaks down the bigger lesson behind that moment: customers don’t want more alerts, dashboards, or “status updates.” They want outcomes. And Faye’s entire product philosophy—from app-first support to proactive flight tracking and instant claim access—was built around delivering calm, clarity, and solutions when travelers are emotional, exhausted, and stuck.
What makes this story even wilder? Faye’s first version launched in December 2019 as a predictive travel tool… and then COVID wiped the market overnight. That collapse forced the team to listen harder than ever—and what they heard again and again was simple: “I’d pay 10x if you’d just handle it.” That insight became the turning point.
In this conversation with Haggai Klorman Eraqi, you’ll hear:
• Why “love” is a serious KPI—even in insurance
• The product shift from information → real-time solutions
• What a modern travel protection experience looks like: app-first, proactive, instant virtual cards
• How Faye recruited senior talent from major industry players before they “needed” them
• Daniel’s practical framework for AI: embrace it, measure it, and don’t ship hallucinations into decisions
• The founder operating principle that keeps showing up: you don’t know if you don’t ask
If you care about product-market fit, customer trust, and building a brand people rally around—this one will stick with you.
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